![]() When I book a contractor I want to know what the job entails, what I'm paying for, and what the breakdown of the costs is. The whole process was absolutely exhausting. There were some very sweet receptionists who I spoke with in the office (as I was obliged to call them repeatedly) but equally I had a couple of unhelpful and quite patronising customer service agents who dismissed my concerns about the fact we kept getting sent different contractors. The sales plumber also insisted that I sign the contractual agreement BEFORE giving me the quote!! When I then asked for a breakdown of the jobs and costs he said the company doesn't give cost breakdowns. Therefore, we didn't get the configuration we planned as we were put on the spot and had to go with what they could manage because we had been given incorrect information and there was nobody to confer with. We were given the initial quote by their salesman plumber who assured us our design configuration was fine, only to have the next set of plumbers turn up to carry out the labour and tell us it wouldn't work. What made me feel increasingly more uncomfortable and anxious about entrusting our job to them was that the plumbers joked about how disorganised the office is and to quote one of them, that it is "a mess". On one occasion the plumber would have been considered 'on time', ie early, only we hadn't booked them at all for that day and the office had sent them by an administrative error. On three occasions we waited most of the day and by the time of their arrival it was so late they didn't want to start the job and went home again. On most occasions the plumbers were between 3-5 hours late and I had to ring the office repeatedly to try and find out where they were. After we realised his error the company sent a completely different plumber the next day, who arrived without any knowledge of the job and had to start from scratch. One plumber did not read the brief (or else was not briefed properly - it seems nothing is written down), did an unfinished job and left for the day. ![]() ![]() Each time we requested a specific plumber for the purpose of continuity we would be assigned someone else so inevitably there were significant communication issues and we had to explain everything from scratch every time a different plumber turned up. Our 3 day job turned into 10 visits by 12. However, the low rating is primarily for the general disorganisation and poor communication from the company's administrative and customer service staff. I also dealt with a few efficient and personable customer service staff. We had two outstanding plumbers work on our project, Trent and Jayden, who I would both rate individually as 5 star and would gladly hire them again. The latest vibe in the city for technical solution as never before, the complete one stop solution.įor the biggest and finest deals and service offers download our app and ensure your booking today.I thought long and hard before posting 2 stars because my experiences with the company and the plumbers have been mixed and varied. We keep our booking details, descriptions and stores all the information securely, make sure the services are secure and safe In time with Ontime Meet your Technician and get the work done ASAP in minutes. Update with your reporting point and your address details and confirm enquiry Get your Hassle free detail description with issue image updation for easy access and verification East steps and simplifies serviceĬlick & Enter in the app and select your Technical problem/ issue facing at your Residential or Office entity. Get your ready technician for Technical supportĬlick in & Download Ontime mobile app. Providing you the Online booking and interactive simplified Mobile Application with spot description and detailing as never before. Get your technician booked in seconds and serviced in minutes. Your complete technical services support for the cracks and breaks in Air conditioning, Electrical Works, Painting, Plumbing & Pool services and more. No more worries, we have the Ontime Technical Solution Provider.
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